We are unable to accept returns, as we cannot verify a product has been stored
correctly once dispatched (Regulation 28(3)(a), Consumer Contracts Regulations
2013). Refunds are available if you cancel within the 14-day cooling-off period,
before the product is opened. Damaged products and unsuccessful test results are
covered by our manufacturer's guarantee — we will replace or refund at no cost to
you. For help with any of this, contact our support team at
https://support.pocdoc.co/support/home. This does not affect your statutory
rights under the Consumer Rights Act 2015.